CrownJewelz Online Casino Cookies Policy

At CrownJewelz Online Casino, we believe in full transparency about how we collect, use, and manage data when you visit our website. This Cookies Policy explains what cookies are, which types we use on our platform, and how you can manage your preferences. By continuing to use our site at crownjewelz.com, you acknowledge and accept our use of cookies as described in this document. If you have questions about our data practices, please reach out to us at support@crownjewelz.com.

What Are Cookies?

Cookies are small text files that are placed on your device — whether desktop, mobile, or tablet — when you visit a website. Here at CrownJewelz, we use cookies to recognise your browser, remember your preferences, and deliver a more personalised and seamless gaming experience. Cookies do not contain personally identifiable information on their own, but they may be used in combination with other data we hold about you.

Cookies can be classified by their lifespan and origin. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device for a set period. First-party cookies are set directly by us, while third-party cookies originate from external providers whose services we integrate into our platform.

Types of Cookies We Use

Strictly Necessary Cookies

Our CrownJewelz platform cannot function properly without strictly necessary cookies. These are essential for core operations such as logging in to your account, navigating between pages, and processing secure transactions. You cannot opt out of these cookies without affecting your ability to use our services. When you use the CrownJewelz app or access our site via desktop or mobile browser, these cookies ensure your session remains active and secure.

• Authentication and session management — keeping you securely logged in
• Fraud detection and security monitoring across all account activity
• Load balancing and performance routing between our servers
• Storing your cookie consent preferences

Functional Cookies

Functional cookies allow us to remember choices you make on our site and provide enhanced, personalised features. At Crown Jewelz, we use these cookies to recall your preferred language (English, Dutch, or French), your display settings, and your region, so that every time you return, your experience feels familiar and tailored to you.

• Language and localisation preferences for English, Dutch, and French users
• Remembering your preferred currency (GBP, EUR, BTC, ETH, and others)
• Storing your gameplay settings and layout preferences
• Auto-filling form fields to speed up your CrownJewelz login process

Analytical and Performance Cookies

We use analytical cookies to understand how visitors interact with our site, which pages are visited most frequently, and where technical issues arise. Our Crown Jewelz team relies on this data to continuously improve site performance, optimise navigation, and refine our game lobby featuring 5,000+ titles from providers like BGaming, Endorphina, Playson, and others.

• Tracking page views, time on site, and user navigation paths
• Identifying errors, broken links, or slow-loading pages
• Measuring the effectiveness of our bonus promotions and campaigns
• Aggregated, anonymised reporting to guide our product improvements

Marketing and Targeting Cookies

With your consent, CrownJewelz uses marketing cookies to deliver relevant promotional content, including details about our Welcome Package of 500% up to £3,000 + 150 Cash Spins, our weekly cashback programme, and the Royalty Club loyalty tiers. These cookies help us show you offers that are genuinely relevant, rather than generic advertising. They also allow our affiliate partners — including Pink Partners — to track referrals in accordance with applicable agreements.

• Serving personalised bonus offers such as the CrownJewelz bonus and promotional campaigns
• Retargeting visitors who have previously engaged with our site
• Tracking referral sources and affiliate-related traffic
• Measuring advertising performance across external channels

Third-Party Cookies

Our Crown Jewelz platform integrates third-party services including payment processors (Visa, Mastercard, Skrill, Neteller, crypto gateways), analytics tools, and game providers. These third parties may place their own cookies on your device when you interact with their embedded services. We do not have direct control over third-party cookies, and we encourage you to review the privacy and cookie policies of any external services you interact with.

How to Manage Your Cookie Preferences

At CrownJewelz Online Casino, we respect your right to control your data. You may manage or withdraw your consent for non-essential cookies at any time through our on-site cookie preference centre, which is accessible via the cookie banner that appears when you first visit our site. Please note that withdrawing consent for functional or analytical cookies may impact certain features of your experience.

You may also manage cookies directly through your browser settings. Most browsers allow you to block, delete, or receive notifications about cookies. Below are links to cookie management guides for major browsers:

• Google Chrome — Settings > Privacy and Security > Cookies
• Mozilla Firefox — Options > Privacy & Security > Cookies and Site Data
• Safari — Preferences > Privacy > Manage Website Data
• Microsoft Edge — Settings > Cookies and Site Permissions

If you access our CrownJewelz casino app on a mobile device, you may manage cookies through your device's browser settings or app permissions, depending on how you access our platform.

Cookie Retention Periods

Different cookies we use have varying retention periods. Session cookies are deleted as soon as you close your browser. Persistent cookies — such as those remembering your CrownJewelz login preferences or analytical identifiers — are retained for periods ranging from 30 days to 24 months, depending on their purpose. Marketing cookies typically persist for up to 12 months unless you withdraw consent earlier.

Our Legal Basis for Using Cookies

We operate under a Curaçao gaming licence and are committed to complying with applicable data protection and privacy regulations in the markets we serve, including the UK and EU. Our legal basis for using strictly necessary cookies is our legitimate interest in delivering a functional and secure platform. For all other cookie categories, we rely on your informed and freely given consent, which you may withdraw at any time without detriment.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will notify you via a notice on our website or through your registered account. We encourage you to review this page periodically to stay informed about how we use cookies. Your continued use of Crown Jewelz following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about our use of cookies or wish to exercise your data rights, please do not hesitate to get in touch with our support team. You can reach us via live chat available 24/7, by email at support@crownjewelz.com, or through our Telegram support channel. Our team is here to help and will respond to all cookie-related queries promptly and transparently.