CrownJewelz Casino Data Protection

At CrownJewelz, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at crownjewelz.com. By creating an account or using our platform — whether through the CrownJewelz app, the web version, or any other channel — you agree to the terms described in this document. We encourage you to read this policy carefully before proceeding with your CrownJewelz casino login or submitting any personal information.

1. Who We Are

We are the operator of Crown Jewelz casino, affiliated with the Pink Partners network. Our platform is licensed under Curaçao and provides online gaming services to players across the UK, EU, and other permitted regions. At CrownJewelz, we act as the data controller responsible for any personal information you share with us. If you have any questions about this policy or how we handle your data, you may contact us at support@crownjewelz.com.

2. Information We Collect

When you interact with our Crown Jewelz platform — whether through registration, the crownjewelz casino app, or customer support — we may collect the following categories of personal data:

• Identity data: full name, date of birth, username, and copies of identification documents
• Contact data: email address, phone number, and postal address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, and operating system
• Usage data: gaming activity, bonus claims (including the CrownJewelz bonus and any CrownJewelz no deposit bonus interactions), session data, and platform navigation logs
• Communications data: messages sent via live chat, email, or Telegram to our support team

3. How We Use Your Information

Here at CrownJewelz, we use the data we collect for clearly defined purposes in accordance with applicable data protection laws. We never sell your personal information to third parties for marketing purposes.

3.1 Service Delivery

We use your data to create and manage your account, process deposits and withdrawals, verify your identity, and ensure access to our full game library of 5,000+ titles. This includes managing your Royalty Club membership, applying your CrownJewelz casino bonus, and crediting cashback rewards through our loyalty programme.

3.2 Legal and Regulatory Compliance

Our Crown Jewelz operation is required to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations. We use your data to conduct identity verification, monitor transactions, and fulfil reporting obligations under our Curaçao licence.

3.3 Responsible Gaming

We at CrownJewelz are committed to player safety. We use your activity data to identify potential signs of problem gambling, enforce self-exclusion requests, and apply deposit limits or cooling-off periods where appropriate.

3.4 Communication and Support

We may use your contact details to respond to enquiries made via our 24/7 live chat, email at support@crownjewelz.com, or Telegram. We may also send you promotional communications about new bonuses and features — you may opt out of marketing messages at any time.

3.5 Platform Improvement

Our CrownJewelz team analyses technical and usage data to improve platform performance, optimise the crownjewelz app experience, detect fraud, and enhance security systems.

4. Legal Basis for Processing

At Crown Jewelz, we process your personal data on the following legal grounds:

• Contractual necessity: processing required to provide our services under your user agreement
• Legal obligation: compliance with AML, KYC, and gaming regulations
• Legitimate interests: fraud prevention, platform security, and service improvement
• Consent: marketing communications and optional cookie categories — you may withdraw consent at any time

5. Sharing of Your Information

We at CrownJewelz may share your personal information with carefully selected third parties only where necessary:

• Payment processors: Visa, Mastercard, Skrill, Neteller, ecoPayz, and cryptocurrency network providers
• Identity verification services: KYC and AML compliance partners
• Game providers: BGaming, Endorphina, Playson, and other studios that power our Crown Jewelz game catalogue
• Regulatory authorities: where required by law or our licensing obligations
• Affiliate and marketing partners: including the Pink Partners network, subject to applicable data agreements

We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not permit our partners to use your data for their own marketing purposes.

6. Data Retention

Our Crown Jewelz privacy practices require us to retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by law. Financial records and KYC documentation are typically retained for a minimum of five years following account closure in compliance with anti-money laundering legislation. After this period, we securely delete or anonymise your data.

7. Cookies and Tracking Technologies

When you visit our CrownJewelz platform, we use cookies and similar technologies to enhance your experience, remember your preferences, and collect analytical data. These include essential session cookies, performance cookies, and optional marketing cookies. You may manage your cookie preferences at any time through your browser settings or our on-site cookie consent tool. Disabling certain cookies may affect the functionality of the CrownJewelz casino app and web platform.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Crown Jewelz:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to legal retention requirements
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@crownjewelz.com. We will respond to all verified requests within 30 days.

9. Security Measures

We at CrownJewelz implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure payment gateways, access controls, and regular security assessments. While we take every reasonable precaution, no method of transmission over the internet is entirely risk-free, and we encourage you to use a strong, unique password for your CrownJewelz login.

10. Children's Privacy

Our Crown Jewelz services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that we have inadvertently collected data from a minor, we will promptly delete that information and close the associated account.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of any significant changes via email or a prominent notice on the CrownJewelz website. Continued use of our services following such notification constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

If you have any questions about your data or this Privacy Policy, our support team is available 24/7 via live chat and at support@crownjewelz.com.