Responsible Gaming at CrownJewelz

Our Commitment to Safe Play

We at Crown Jewelz operate under a Curaçao licence and hold ourselves to high standards when it comes to player protection. Responsible gaming is not just a legal obligation for us — it is a core value woven into everything we do. From the moment you sign up, our platform is designed to give you full transparency and control over your activity.

We recognise that gambling can become problematic for some individuals, and we are here to support you if that happens. Our CrownJewelz team is trained to identify signs of problem gambling and to direct players toward the right resources without judgement.

Tools We Provide to Keep You in Control

At Crown Jewelz, we offer a full suite of responsible gaming tools, all accessible directly from your account settings. You do not need to contact support to activate most of these — you can manage them yourself, at any time.

• Deposit Limits — Set daily, weekly, or monthly caps on how much you deposit into your CrownJewelz account. Once set, limits come into effect immediately when reduced.
• Loss Limits — Define the maximum amount you are comfortable losing over a given time period. We will stop you from exceeding this threshold at Crown Jewelz.
• Wager Limits — Control how much you bet per session or per day across our games.
• Session Time Limits — Set a maximum duration for your gaming sessions. When your time is up, you will be notified and, if you choose, logged out automatically.
• Reality Checks — Our CrownJewelz platform can send you regular on-screen reminders showing how long you have been playing and how much you have spent.
• Cool-Off Period — If you feel you need a short break, you can activate a temporary cooling-off period ranging from 24 hours to several weeks.
• Self-Exclusion — If you need a longer break, we at Crown Jewelz offer self-exclusion options. You can exclude yourself from our platform for a set period or indefinitely.

We encourage you to use these tools proactively, not just in moments of crisis. Setting limits before you start playing is one of the most effective ways to keep your experience positive and within budget.

Recognising Problem Gambling

Here at CrownJewelz, we want to help you recognise the warning signs of problem gambling early. If any of the following apply to you or someone you know, it may be time to take action:

• Spending more money or time gambling than originally intended
• Chasing losses in an attempt to win back money
• Gambling to escape stress, anxiety, or personal problems
• Neglecting work, family, or social responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Feeling irritable or restless when trying to cut down or stop
• Lying to friends or family about how much you gamble

If you recognise these patterns, please reach out — either to our Crown Jewelz support team or to one of the external organisations listed below. You are not alone, and help is always available.

Protecting Minors

At CrownJewelz, we have a strict zero-tolerance policy toward underage gambling. We do not allow anyone under the age of 18 to register or play on our platform. During the verification process, we require valid identification from all players to confirm their age and identity.

We also strongly recommend that adults who share devices with children use appropriate parental control software to prevent access to gambling websites. Tools such as GamBan, Net Nanny, and Betfilter can help block gambling content at the device level.

If you suspect that a minor has accessed our Crown Jewelz platform, please contact us immediately at support@crownjewelz.com and we will investigate the matter urgently.

Self-Exclusion at Crown Jewelz

We at CrownJewelz make self-exclusion as straightforward and accessible as possible. If you feel that you need to step away from gambling entirely, you can:

1. Log in to your CrownJewelz account
2. Navigate to the Responsible Gaming section in your account settings
3. Select your preferred self-exclusion duration (minimum 6 months, up to permanent)
4. Confirm your request — it will be processed immediately

Once self-exclusion is active, you will not be able to log in to our Crown Jewelz platform, and we will cease any promotional communications. If you choose permanent exclusion, reactivation is not possible. For temporary exclusions, you may request reinstatement after the exclusion period has fully elapsed — this requires a cooling-off confirmation step to ensure the decision is deliberate.

External Support Organisations

We at CrownJewelz are committed to pointing our players toward professional help whenever needed. The following organisations offer free, confidential support for anyone affected by problem gambling:

These services are independent of Crown Jewelz and can offer support, counselling, and practical advice completely free of charge.